I’m sure that’s the question that’s been in your head lately. Where’s Sunny? Well, I’ve been sick. The reason for me getting sick lies solely with my children. It was their entire fault. I hadn’t been sick in years, but because of them, I was sick enough to miss a day of work last week. I was so tired last week and spent a lot of time sleeping. Hence, no blogging. But I’m back now and looking forward to getting back into the swing of things.
One good thing that came out of this illness was my loss of appetite. Because I was eating very little, I ended up losing 5 pounds in two days!!! Now, I know what you’re thinking…oh you just got dehydrated, that was just water, when you start eating and drinking again, you’ll gain that right back. Nope…I don’t want to hear it. That maybe true…but I don’t want to hear it. For the next day or two, I will be relishing the fact that my scale says I’m 178 lbs. when I’m on it. Woo hoo!
The people that are responsible for making the upcoming Star Trek movie chose not to give the fans a valentine today. Instead, they gave them a good kick in the…teeth.
Paramount announced today that they would be delaying the release of the Star Trek movie from Christmas 2008 to May 8, 2009. Is it because of production problems? No. Is it because of the writers’ strike? Nope. Well then, it is because the studio is so concerned with ensuring the quality of the movie, that they chose not to rush things? Hardly. In fact, the production schedule will remain unchanged. The movie will be completed in the fall of 2008 as originally planned.
So why the delay? They want to make more money. They are delaying the release so that it would be released around the same time as other summer blockbusters like the new X-Men movie and the followup to The Da Vinci Code. Since more people go to the movies around this time of year, they are hoping that more people will be seeing the Star Trek movie. You can read all the sad details here.
This is a question that I always ask when I’m interviewing a potential employee. I usually ask it towards the end of an interview. After spending an hour asking so many technical questions and questions about their work habits, I usually throw them for a loop by asking questions like this.
Last week, when I was asking this question, I was surprised to hear the same response from everyone. I was also surprised because God is teaching me the very same thing. I’ll be writing about it in a few days, but before then, I’d love to hear from you.
What is God teaching you?
Thanks for sharing your good and bad customer service experiences here and on Facebook. You guys shared some great stories. I was able to use them with a book discussion I was leading at work. Our team talked about the book, Raving Fans by Ken Blanchard and Sheldon Bowles. It’s a pretty easy read, like all Ken Blanchard books. It has a real simple approach to improving customer service. In the book the authors write about not just settling for satisfied customers but creating raving fans. If you’re looking to create some raving fans, I recommend you read this one.
Do you have some other customer service books that you’d recommend?